How can we help?
Answers to the questions we get most, and the guides our support team sends most often. Signed in? Open a ticket and your eSIM, plan and device come attached automatically.
Phone numbers
Will WhatsApp or my bank send codes to this number?
Usually not. Most services detect and block virtual numbers, so verification codes often never arrive. Using our numbers for third-party verification codes is against our Acceptable Use Policy and suspends the number automatically. If a code is what you need, a virtual number is the wrong tool.
Can I call emergency services?
No. These numbers work over the internet and are not tied to your location, so an emergency operator cannot find you. Always keep a working local line for emergency calls.
What happens if my wallet runs out?
Renewal is taken from your wallet each month. If it fails, the number stays active for 3 days, is suspended on day 3, and is released on day 10. A released number goes into a 30-day quarantine and cannot be recovered, so top up before then.
Guides
Still stuck?
Open a ticket from the portal and ThirdSIM support sees your eSIM, plan, usage and device without asking. Median first reply is under twenty minutes.
